Technical Support Overview
We offer a robust technical support portal for users to manage their support issues, and to seek self-help solutions. You can set up an unlimited number of users to have access to the support portal.
Our online knowledge center provides numerous articles regarding the operation of the software. Users can search the knowledge base at any time to learn about the system. Some information is only available to registered users, but there is also quite a bit of public information there as well.
The support portal uses a ticket-based system to manage customer issues. Tickets can be created at any time by logged-in users, and also from outside the system by calling (800) 321-7826 and leaving a voice mail, or by sending an email to support@drugpak.com (emailed ticket creation only valid for registered users).