Technical Support Overview

The DrugPak Support Center includes a Support Ticket system to manage technical and customer support issues and access to the DrugPak Knowledge Center.  Access to the DrugPak Support Center can be assigned to any User on a DrugPak account at no cost.

The DrugPak Knowledge Center provides articles describing the operation of DrugPak software.  Users can browse and search the DrugPak Knowledge Center.

DrugPak Support Tickets can be created at any time in the DrugPak Support Center.  DrugPak Support Tickets can also be created by sending an email to support@drugpak.com (emailed ticket creation is only valid for registered users).

All activities on a ticket, such as adding notes or changing statuses, are logged and can be viewed by Users with access to the DrugPak Support Center.  Users assigned to a DrugPak Support Ticket receive e-mail notifications when the ticket is updated. Users can reply to an email notification, and the ticket will be updated with their response.