Users

DP Web Users 

Your Screenhubb account has a main User allowance, which determines the number of users who are able to log into your account.

Admin User Upgrade

Your Screenhubb account comes with an allowance for one (1) Administrative User; this allowance determines how many of your users can be assigned administrative privileges. It is important to understand that increasing your Administrative User allowance a la carte does not increase the total number of users who can access the system. It only determines how many of your users can be Administrative users.

MRO/MRO-Assistant Upgrade

Requires the MRO Pro add-on module. Your MRO PRO add-on module comes with an allowance for one (1) MRO or MRO-assistant Upgrade; This allowance determines how many of your users can be assigned the role of Medical Review Officer, or MRO Assistant. Only MROs and MRO Assistant users can access the MRO Pro add-on module.  It is important to understand that increasing your MRO Pro User allowance a la carte does not increase the total number of users who can access the system. It only determines how many of your users can be MROs or MRO Assistants.



User Classes that do not require account upgrades:

Support Portal Users

Any of your standard users (not Client-Portal Users) can be granted access to the Technical Support portal ticket system.  There is no limit to the number of users you grant this permission.  Be aware that any user whom you grant permission to access the Technical Support Ticket system will have access to all of your technical support tickets. All of your users have access to the Knowledge Center regardless of whether you set them up to access the ticket system.

Client Portal Users

If you have the Client Portal add-on module, an unlimited number of your Contacts can be set up as Client Portal users.  Client Portal users do not count against your main User allowance.