Authorizing Users to Access Support

This method of user management is intended for prospective customers who have created a free ScreenHubb account, but have not yet subscribed to any of our services. Follow these steps to register your additional users to access the ticket system on your behalf and access Knowledge Center articles which are available only to registered users. 

Tip: If you already have a DP Web account, you should add & authorize users from within your main ScreenHubb account. Learn How.


  1. Login to
  2. From the main menu, click Users (or just click here).
  3. Click the button.
  4. Add the user contact information in the form and click 

That's it!  

We will send the new user an email with a confirmation link. When the invited user clicks the confirmation link in their invitation email, they will be taken to a page where they can set up their account password. After that, they will be able to access the Knowledge Center articles, the Support Portal, and they can interact with us via email at

Tip: You can resend the invitation by returning to the Support Users page and clicking
next to their username.


Video: Add Users to Support